MENU
fav-icon
 
Compare

Blog banner

The Rise of Hospitality in Modern Luxury

By LODHA 16 October 2020

As the world of luxury has shifted away from a high price tag and brand/product-centricity and more towards customization and unique experiences, hospitality has certainly come to the forefront. According to Bain & Company, “luxury experiences” made of for 29% of the total global luxury market, surpassing the growth rate of total personal luxury goods segment in 2016. The main reason for this is that the hospitality sector, which includes categories such as luxury hotels and fine dining, is the best place to create experiences that are truly rare and personalized.

Dr. Suzanne Godfrey, expert in the area of luxury hospitality, said in her article The Long Read: Redefining Luxury in Hospitality, “It may be extreme and a bit over the top in a natural way that is fitting to the brand, its values and cultures. Ultimately, hospitality — in whatever form — provides an excellent opportunity for luxury brands to create memorable experiences and engage their clientele on a regular basis.”

This ability for the hospitality sector to create experience that the modern luxury customer craves has encouraged several personal luxury goods brands to venture into the hospitality sector. Brands such as Armani for example, who are thoroughly known for their brilliant contributions and innovations in the personal luxury goods sector are now setting up hotels, private residences, and cafes despite not having any history with hospitality whatsoever.

Often overlooked is the rise of hospitality within the private luxury residences. Creating rare and unique experiences in one-off events or temporary occasions is one matter, but to create this level of personalization in the everyday lives of luxury customers is a completely different challenge. Saint Amand, Lodha Group’s in-house hospitality service, is one such brand that delivers this sort of experience to their residents on a daily basis. The personalization goes well beyond recalling the names of the residents; the experts of Saint Amand go above and beyond to take note celebrating special occasions and milestones, paying very close attention to personal preferences and handling unique requests that go well beyond the “scope of work”.

During the unprecedented events of the COVID-19 pandemic, the Saint Amand staff were able to provide a luxury that not many could afford in Mumbai: the luxury of a life uninterrupted. Despite very limited resources due to the complete shutting down of the city, the Saint Amand staff were yet able to provide essentials and handle unique requests seamlessly, allowing their residents some sort of respite during a time filled with uncertainty and anxiousness.

First published in Fine Art Of Luxury Living

TAGS

LUXURY

Similar Blog Posts

Perspective

HDFC Bank anchors at Palava...

BY Lodha
31-04-2017

The first commercial tower of Lodha Group’s Palava, recognized as India’s No.1 Liveable City*

TAGS

Palava
Perspective

Mumbai upbeat on digital pus...

BY Lodha
30-04-2017

RERA is an Act to establish a regulatory body for regulation and promotion of the real estate sec

TAGS

Digital
Perspective

Redefining real estate, deve...

BY LODHA
01-10-2020

With meticulous planning, attention to detailing, focus on quality & great craftsmanship we h

TAGS

Perspective

HDFC Bank welcomed at iThink...

BY Lodha
21-01-2019

Shaishav Dharia, Regional CEO, Lodha Group, welcomes Ms. Ashima Bhat , Country Head - Finance, St

TAGS

Palava
Perspective

Developers may alter home de...

BY Lodha
22-10-2020

With the new health and safety concerns, homebuyers are now giving more emphasis to the location

TAGS

Perspective

Lodha to create over 10,000 ...

BY Lodha Group
14-09-2019

Lodha Group, India’s largest residential estate player, today announced that it will be launchi

TAGS

Perspective

Plots and Villas: The new em...

BY Lodha
28-10-2020

With an emerging need for a low density living accompanied by the necessary social distancing mea

TAGS

Perspective

Lodha Pay – book your drea...

BY Lodha
24-04-2020

Lodha Pay is introduced to provide safe and secure, online payment option to our customers.<

TAGS

Services
Perspective

South Central Mumbai: Hub fo...

BY LODHA
05-08-2020

One of the finest locations in the city of Mumbai - South Central Mumbai is house to some of the

TAGS

Perspective

Investing in real estate in ...

BY Lodha
04-09-2020

Over the past couple of years Mumbai has undergone a sea of transformation. With several key infr

TAGS

Perspective

COVID-19 – what it means f...

BY Lodha
08-05-2020

Amidst the uncertainty that has engulfed the world, we understand you maybe in two minds about pu

TAGS

Perspective

Mixed use developments to se...

BY Lodha
01-07-2020

As we start thinking of living in the post-COVID world, there are diverse perspectives on how cit

TAGS

Perspective

COVID Impact: Private Garden...

BY LODHA
19-08-2020

With the world progressively adapting towards the post Covid-19 lifestyle, consumer needs are als

TAGS

Residential
Perspective

Own or Rent - an argument fo...

BY LODHA
16-09-2020

Since the outbreak of COVID-19 pandemic those staying on rent are left questioning their choice.

TAGS

Residential
Perspective

Lodha Group Sells Rs. 3000 c...

BY Lodha
10-09-2019

Lodha Group: India’s No. 1 Real-Estate Developer announces the sale of INR 3000 cro

TAGS

Perspective

Strengthening our community ...

BY Lodha
09-04-2020

In these unexpected times where the country is facing simultaneous health and economic challenges

TAGS

Perspective

5 reasons why you should buy...

BY Lodha
08-07-2020

COVID-19 has made us realise the importance of owning a home. The sense of security and comfort d

TAGS

Residential
Perspective

59% Indians looking for read...

BY LODHA
10-07-2020

A recent consumer research done by Lodha Developers with active home seekers in Mumbai region dur

TAGS

Lifestyle Residential
Perspective

Have a hassle free home owni...

BY Lodha
06-11-2019

At Lodha Group, our passion is to create landmarks that meet global standards. Every one of our d

TAGS

Services
Perspective

COVID-19 - impact on real es...

BY LODHA
05-06-2020

If you have any queries about the impact of COVID-19 on real estate in India or have question aro

TAGS

Services

Property Type

    Location

     

    Configuration(BHK)

      Budget (Approx.)

      Possession